QUESTIONS AND ANSWERS
Below are some of the most common questions that we are asked. If you don't see Your Question, just give us a call or email us.
Phone: (262) 789-8066
Email: sales@abcboxco.com
FAMILY OWNED & OPERATED FOR OVER 30 YEARS
- I need my boxes tomorrow - can you get them to me in time?
- Yes. Most stock items are delivered the next day. Custom items may take longer to produce.
- Which dimension is length, width, or depth?
- The length dimension will be the longest side of the opening of the box. The width dimension will be the shorter side of the opening of the box. Finally, the depth will be the distance in between the openings of the box.
- What's the correct way to measure a box to ensure my product fits?
- In order to properly measure your item for deciding on the size of box you need start by orienting it the way you would like it to be shipped. Now, measure the longest side and this will become your length. Next, measure the shortest side to determine your width. Finally, measure your items height and this will become your depth dimension.
- How do I know what box strength I should choose?
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Determining the correct grade of board to use is determined not only by your items weight but by its size as well. Shown below are a few standard grades of board and their general capabilities. Besides these shown we also have board offerings in between these, stronger boards and even other specialty / government grades.
REGULAR STRENGTH: 32ECT/200C Single wall. We carry this strength board in E, B and C flutes. It’s recommended to hold up to 65 lbs and 75 inches of total measurement.
HEAVY STRENGTH: 275 lb Single wall. We carry this board in W5C (B flute government board) and C flutes. It’s recommended to hold up to 95 lbs and 95 inches of total measurement.
EXTRA HEAVY STRENGTH: 350 lb Double-wall. We carry this board in DW and even V11C (350 lb B flute government board) flutes. It’s recommended to hold up to 120 lbs and 105 inches of total measurement.
INDUSTRIAL STRENGTH: If your product requires even greater strength than these popular options, we can work with you to provide other options, including but not limited to, 500DW and 1300TRP boards.
*Total measurement can be found by adding the 3 dimensions of your container together. (Length + Width + Height = Total measurement)
- What is the difference between cardboard boxes and corrugated boxes?
- Cardboard is actually any heavy paper or pulp based board such as what you may find on the back of a notepad. When people use the term “cardboard box” they actually mean “corrugated box”. Corrugated board is a fluted sheet covered by one or two liner boards.
- Can you produce small and large quantities?
- Absolutely! We can do 1 piece to truckloads.
- Is there a minimum quantity of boxes I must order?
- Usually, no. One situation where a minimum box quantity would be required would be ordering stock items in custom colors.
- What is the minimum order amount I can place?
- We do not require a minimum dollar amount to be ordered unless you’re looking to take advantage of our free shipping.
- Do you offer free delivery?
- Yes! On orders of $150 or more we offer free shipping in the area of Milwaukee and surrounding counties.
- Can I add a logo or other custom printing to my box?
- Yes! We specialize in printed boxes. We have our own screen printing department and 2 flexographic presses! Everything from “Fragile” stamps to full lithographic printing is available.
- What shipping methods are available?
- We offer a few different options for shipping: Our truck (Free delivery on orders over $150), Your truck / carrier, UPS or other postal service
- Can I use my own shipping carrier?
- Yes. To arrange this please contact our customer service department.
- What payment terms do you offer?
- We accept cash, check, MasterCard and Visa. Business customers may also pay by C.O.D., advance purchase or establish credit with us at terms NET 30.
- Can I return products?
- Yes. Boxes must be in bundle quantities in order to be returned. Other products must be defective or unopened and unused. Return subject to a 15% restock fee. All returns must be within 30 days.
- I don’t see what I need in your catalog.
Can you help me with other packaging products? - Yes! In addition of what is in online and in our brochures we carry many other packaging supplies, cartons and we can even custom produce items.
